TL;DR: CardPointe merchant login at cardpointe.com/login. ISOs use CoPilot at copilot.cardconnect.com. Gateway at gateway.cardconnect.com. Support: 1-800-518-8825.
Merchants, ISOs and developers each use a different CardConnect login
Understanding the difference between CardPointe and CardConnect
CardConnect is a payment processing company and a wholly owned subsidiary of Fiserv, Inc. — one of the world's largest financial technology companies. CardConnect provides merchant services, payment gateway technology and the CardPointe platform to businesses across the United States.
CardConnect is known for its patented P2PE (Point-to-Point Encryption) and tokenization technology. This eliminates card data from the merchant's environment, dramatically reducing PCI DSS compliance scope and protecting customers from data breaches.
The CardConnect login ecosystem includes multiple portals — CardPointe for merchants, CoPilot for ISOs, and the payment gateway API for developers.
CardPointe is the flagship merchant management platform by CardConnect. After completing CardPointe login at cardpointe.com, merchants access a comprehensive dashboard for managing transactions, reports, batch settlements, virtual terminal and team permissions.
The CardPointe portal supports all CardConnect payment methods — in-store terminals, e-commerce, mobile payments and card-not-present via the virtual terminal. Merchants can search and export transaction history, process refunds and manage multiple locations from one login.
Everything accessible after CardPointe login at cardpointe.com
Step-by-step CardPointe CardConnect login guide
Use the login button on this page or type cardpointe.com/login directly into your browser. Do not search for it — go directly to the URL to avoid phishing sites.
Your CardPointe username is usually your email address or a custom username created when your CardConnect account was set up. Contact your CardConnect account manager if you don't have credentials.
Type your password carefully — it is case-sensitive. Make sure Caps Lock is off. First-time users should use the temporary password sent by email when the account was activated.
Click Sign In. You now have full access to your CardPointe dashboard — transactions, reports, virtual terminal, batch management and account settings.
The CardConnect login portal for Independent Sales Organizations and payment partners
CoPilot is CardConnect's management platform for ISOs, sales agents and payment partners at copilot.cardconnect.com. Unlike the merchant-facing CardPointe login, CoPilot gives agents portfolio-level visibility and merchant management tools.
After CoPilot login, agents can track merchant onboarding in real time, manage their portfolio, monitor processing volumes and connect merchants to CardPointe and other CardConnect technology.
API-based payment processing for developers and software integrations
The CardConnect payment gateway at gateway.cardconnect.com is the REST API platform for developers integrating card payment processing into websites, applications and software systems.
CardConnect's patented P2PE and tokenization technology encrypts card data from point of swipe through to the processor — eliminating sensitive data from the merchant's environment and significantly reducing PCI scope.
The Account Updater feature automatically updates stored card tokens when a customer's card expires or is replaced, reducing failed recurring payments and improving cash flow for subscription businesses.
| P2PE Encryption | Eliminates card data from your environment |
| Tokenization | Securely store cards for recurring billing |
| Account Updater | Auto-update expired/replaced cards |
| REST API | Simple JSON integration |
| Hosted Pages | PCI-compliant checkout forms |
| CardPointe Reporting | Full reporting via merchant portal |
Which CardConnect portal is right for you?
| Portal | Login URL | Used By | Main Purpose |
|---|---|---|---|
| CardPointe | cardpointe.com/login | Merchants | Transactions, reports, virtual terminal, batch management |
| CoPilot | copilot.cardconnect.com | ISOs & agents | Portfolio management, merchant onboarding, agent reporting |
| CardConnect Gateway | gateway.cardconnect.com | Developers | REST API, P2PE, tokenization, software integrations |
| Virtual Terminal | cardpointe.com/virtual-terminal | Merchants | Card-not-present, phone orders, MOTO transactions |
The CardPointe login URL is cardpointe.com/login. This is the main merchant portal for CardConnect merchants to access transactions, reporting, virtual terminal and account management. Use the login button on this page for direct access.
CardConnect is the company and CardPointe is the merchant portal they provide. When merchants log in to manage their payment processing account, they use CardPointe at cardpointe.com. The CardConnect brand also appears in the CoPilot agent portal (copilot.cardconnect.com) and the payment gateway (gateway.cardconnect.com).
CoPilot (copilot.cardconnect.com) is CardConnect's management portal for ISO agents and payment partners. It provides portfolio management, merchant onboarding tracking and agent-level reporting — different from the merchant-facing CardPointe login.
Your CardPointe login credentials are provided when your CardConnect merchant account is set up. Your username is typically your email address. If you have not received credentials, contact your CardConnect account manager or call 1-800-518-8825.
Common causes: wrong username or password, browser cache, account locked after failed attempts, or session expired. Clear browser cache (Ctrl+Shift+Delete), use Chrome or Edge, and try again. Call CardConnect at 1-800-518-8825 for account lockouts.
Click Forgot Password at cardpointe.com/login and enter your registered email. Follow the reset link in the email — check spam folder if not received within 5 minutes. The link expires in 24 hours. Call 1-800-518-8825 for immediate help.
CardConnect is a wholly owned subsidiary of Fiserv, Inc. Fiserv acquired CardConnect in 2017. CardConnect operates its CardPointe merchant platform and payment gateway as a Fiserv company, backed by Fiserv's global payment infrastructure.
P2PE (Point-to-Point Encryption) is CardConnect's patented technology that encrypts card data from the moment a card is swiped or dipped all the way through to the processor. Merchants using CardConnect P2PE never have unencrypted card data in their systems, dramatically reducing PCI compliance scope.
Log in to manage transactions, run reports and access all CardConnect tools.
CardPointe Login → CoPilot Portal Login Issues